Senior Practice Specialist

Commercial Lines | Toronto or Durham, ON | Hybrid | Full Time, Permanent
$80,000 to $110,000 + Variable Compensation & Performance Bonus

Hello World Recruitment, founded by Jeremy Corbet, is recruiting an experienced Senior Practice Specialist for an established Canadian insurance brokerage.

This is a strong opportunity for a senior Commercial Lines professional who enjoys being the person others can rely on for complex processing, technical insurance questions, and day-to-day support.

You will join a Commercial Lines Service Unit supporting mid-market and large commercial accounts. This is a hands-on position with no direct reports, but you will act as a senior resource and escalation point for the team.

What You’ll Need

• Active RIBO license

• Minimum 5 years of Commercial Insurance experience

• Experience with mid-market and/or large commercial accounts

• Strong knowledge of Commercial Lines coverage and policy documentation

• Strong understanding of insurer requirements and commercial policy transactions

• Experience handling complex commercial accounts

• Strong problem-solving and organizational skills

• Excellent attention to detail

• Strong communication skills

• Ability to provide guidance and support while remaining hands-on

• EPIC experience is a strong asset

The Opportunity

In this role, you will work closely with Producers, Senior Account Managers, and Senior Placement Brokers to ensure complex commercial accounts are handled accurately and efficiently.

Your responsibilities will include:

• Processing and administering mid-market and large commercial accounts

• Managing renewals, endorsements, cancellations, policy changes, certificates, invoicing, and other policy transactions

• Reviewing insurer documentation and maintaining accurate account information

• Supporting complex and multi-policy commercial accounts

• Resolving processing issues and discrepancies

• Providing technical and procedural guidance to other team members

• Acting as a senior escalation point for the Commercial Lines Service Unit

• Supporting workload prioritization and operational issues when required

• Supporting onboarding, workflow consistency, and process improvements

Compensation & Benefits

• $80,000 to $110,000 annual compensation range

• Variable commission and potential performance-based bonus

• Hybrid work flexibility

• Group RRSP matching

• Paid personal days

• Group health benefits and EFAP

• Professional membership fees, including RIBO, IBAO, and IIC

• Professional development and educational reimbursement

• Professional office environment and free parking