Guest service agent

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 30 to 40 hours per week
• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate

Work setting

• Hotel, motel, resort
• Hotel laundry
• Spa
• Resort
• Bar
• Day spa

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Perform light housekeeping and cleaning duties
• Provide customer service
• Respond to complaints of guests
• Prepare mixed drinks, wine, draft or bottled beer and non-alcoholic beverages

Area of work experience

• Cleaning

Transportation/travel information

• Own transportation
• Own vehicle
• Willing to travel
• Willing to travel regularly

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?

Experience

• 1 year to less than 2 years

Financial benefits

• Gratuities

Other benefits

• Free parking available
• Team building opportunities
• Parking available