311 Service Agent - On Call

You will perform various tasks involving the reception, analysis, processing, transmission, and follow-up of information requests and interventions received by phone, in person, and in writing at the Citizen Relations Division of the Citizen Experience Service.

Your role:

You will identify the nature and ensure the follow-up of information requests, inquiries, complaints, comments, and/or suggestions addressed in person, by phone, and in writing.

• Hold a secondary school diploma;
• Two (2) years of relevant experience in a call center or customer service;
• Possess a good command of French, both spoken and written;
• Be comfortable speaking and writing in English;
• Good interpersonal communication skills and good stress resistance.

*If you are selected, you must be available during the day in person for interviews that will take place on: June 11, 12, 15, 18 from 11 AM to 12 PM and June 11, 15, 17, 18 from 1 PM to 4 PM

** You must be available according to the service's opening hours, from Monday to Saturday, (30 hours/week) for in-person training of approximately 4 to 6 weeks at the end of July or early August.

Includes various elimination steps in this order:

• Online French test;
• In-person interviews will take place on the following dates: June 11, 12, 15, 18 from 11 AM to 12 PM and June 11, 15, 17, 18 from 1 PM to 4 PM
• Customer service tests;
• Oral English test;
• Pre-employment verification.

We invite you to regularly check your email inbox, as most communications regarding the hiring process and tests will be sent there.

Choosing the City of Laval means working for the third largest city in Quebec on diverse and stimulating mandates. It also means having the opportunity to grow within a human, committed team that enjoys working with pleasure.