Clerk, customer service

• Work Term: Permanent
• Work Language: English
• Hours: 80 hours bi-weekly
• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Tasks

• Develop communication strategies
• Evaluate communication strategies and programs
• Implement communication strategies and programs
• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information

Computer and technology knowledge

• MS Excel
• MS Word
• MS Office

Area of specialization

• Communications

Transportation/travel information

• Own transportation
• Own vehicle

Work conditions and physical capabilities

• Attention to detail

Own tools/equipment

• Cellular phone
• Computer
• Internet access

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player

Screening questions

• Are you authorized to work in Canada?
• Do you have experience working in this field?
• Do you live near the job location?
• What is the highest level of study you have completed?

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits

Other benefits

• Free parking available