Customer service adviser

• Work Term: Permanent
• Work Language: Bilingual
• Hours: 35 to 37.5 hours per week
• Education: Other trades certificate or diploma
• Experience: 1 year to less than 2 years

Work site environment

• Education or training

Work setting

• Private sector
• Adult education
• Sales
• On-site customer service

Tasks

• Answer written and oral inquiries
• Gather, research and prepare communications material
• Prepare and/or deliver educational, publicity and information programs, materials and sessions
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Issue receipts and other forms
• Order office supplies and maintain inventory
• Perform general office duties
• Receive payments
• Sell merchandise
• Copywrite
• Office management

Computer and technology knowledge

• Adobe Experience Manager (AEM)
• Database software
• Internet
• MS Excel
• MS Outlook
• MS Word
• Social Media
• LinkedIn
• Electronic mail
• WordPress

Type of experience

• Call centre

Area of work experience

• Marketing

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Ability to multitask
• Honesty

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?

Employment terms options

• Evening

Employment terms options

• Morning
• Day
• Weekend

Health benefits

• Health care plan

Other benefits

• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Subsidised public transportation