Customer service assistant

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Tasks

• Develop all kinds of events for publicity, fundraising and information purposes
• Publicize activities, workshops, meetings and other events for fundraising or information purposes
• Supervise staff
• Act as spokesperson for an organization
• Co-ordinate special publicity events and promotions
• Conduct public opinion and attitude surveys
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Supervise office and volunteer staff

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Screening questions

• Are you currently a student?
• Do you have experience working in this field?

Employment terms options

• Evening

Employment terms options

• Weekend

Internship

• This position is a paid internship that encourages on-the-job training and skill development.
• Work Term: Casual
• Work Language: French
• Hours: 15 to 25 hours per week